Cannon Host understands the importance of server availability to our customers. We are committed to providing services at a standard of excellence exceeding the best practice in the industry. We have developed the following levels of service to ensure maximum performance and uptime.


Network Quality

Cannon Host works with a "Cisco Powered Network". This means that the network uses only Cisco Systems Network gear. Redundant network components are used to ensure uptime and eliminate any single point of failure. The network is multi-homed through multiple redundant high-speed connections providing fast, reliable connectivity.

Network Uptime

Cannon Host guarantees that the network will be available 99.999% of the time in a given month (no more than 24 seconds downtime per month), excluding scheduled maintenance.

The Data Center

Cannon Host provides the world-class infrastructure necessary to maintain your your account 24x7. The primary Cisco-powered data center is located in San Antonio, TX and a second data center is located in London, England. The data centers have been engineered to avoid any single point of failure of connectivity, power, or HVAC. And because the data centers are not open to the public, you can rest assured that only a handful of highly trained, level-three technicians will be allowed within close physical proximity to the servers.

Physical Security

The data center is physically isolated from everyone but level three technicians. Public access is strictly forbidden. Access to the floor the data center resides on is restricted to those holding military-grade passcards. Furthermore, access to the data center itself is restricted by Biometric hand scanners.

Conditioned Power

Power systems in the data centers are designed to run uninterrupted even in the unlikely event of a total power outage. All servers are fed with conditioned UPS (Uninterruptable Power Supply) power that will run if utility power fails. The UPS power subsystem is N+1 redundant with instantaneous failover in case the primary UPS fails. In the event of an extended power outage, an on-site diesel generator can run indefinitely. The generator is regularly tested to ensure that it will continue to function in the event of an emergency.

A Presision Environment

The data centers are meticulously tidy. All air is circulated and filtered every 90 seconds to remove dust and contaminants. The data center's HVAC (Heating Ventilation Air Conditioning) system is N+1 redundant to ensure that - even in the event of an entire HVAC system failure - there is a duplicate system on standby to take over. An advanced fire-suppression system is in place to prevent any fire from spreading - in the unlikely event that one could start. All cables to servers and routing equipment are securely tied down, and cable racks suspended from the ceiling provide dual routes for all cables. In the event that all cables on a cable rack are cut or burned, packets of data will automatically be routed to a second set of cables on the other side of the data center.